08-06-2023, 09:18 AM
My phone service stopped July 20, Century Link issued a repair ticket for July 26, then delayed it to July 29 then Aug 2 (and issued a new ticket) then Aug 5. Supposedly tied to a server outage. Customer service is totally divorced from their field repair team. They work from a menu of pat responses and demands to "speak to your supervisor" don't get you any better response. "Our engineers are working on it and repairs will be completed soon" or "I've put your account the priority repair list". I've saved all my transcripts from these discussions, and am on board for complaining to the state regulatory agency. Any other ideas?