3 hours ago
Hi,
We are in Bar-K also, and we actually have both. We use starlink primarily as it’s faster, but we set up failover to nedernet. We negotiated a reduced service cost on nedernet since we use almost no bandwidth. I think it failed over only once last year.
When we had nedernet (before starlink expanded), we had outages every month or two, and extreme slowdowns regularly.
Customer service with nedernet was no where near what you described - glad to hear they were so helpful. Normally they couldn’t even tell us when it was coming back up because they were dependent on the service provider they had. I believe they have invested in their service and now do have a secondary service provider. I’m sure competition from starlink is pushing them to differentiate themselves to keep their customers. Having high quality local service would make sense.
We haven’t needed service with starlink so I can’t comment on that. Probably plenty of reviews online since they are widespread now.
Regards,
—tara
We are in Bar-K also, and we actually have both. We use starlink primarily as it’s faster, but we set up failover to nedernet. We negotiated a reduced service cost on nedernet since we use almost no bandwidth. I think it failed over only once last year.
When we had nedernet (before starlink expanded), we had outages every month or two, and extreme slowdowns regularly.
Customer service with nedernet was no where near what you described - glad to hear they were so helpful. Normally they couldn’t even tell us when it was coming back up because they were dependent on the service provider they had. I believe they have invested in their service and now do have a secondary service provider. I’m sure competition from starlink is pushing them to differentiate themselves to keep their customers. Having high quality local service would make sense.
We haven’t needed service with starlink so I can’t comment on that. Probably plenty of reviews online since they are widespread now.
Regards,
—tara