4 hours ago
We’ve had Starlink for several years now, and I rely on it for work. I’m in Jamestown. The service has been very reliable and the bandwidth exceptional (attached a speed test from today). You will need to make sure you have a good spot for it, otherwise the reliability will suffer dramatically.
As far as service, I would expect absolutely no customer support. They definitely are not going to come out to troubleshoot for you. Even their online support system tries to respond to you with what appears to be a horribly trained GenAI based ChatBot. If you are determined enough to argue with it long enough, you can get a support ticket filed that will be answered by a customer support rep, but last time I had a basic billing question it took several days to get a response.
Overall Starlink has been an absolute game changer for us. However, if you are not comfortable setting it up and troubleshooting on your own, it may not be the best option. If you are able to couple Starlink with someone local that you could hire to help you setup and troubleshoot when necessary, that might be the best of both worlds.
Another benefit you’ll have with Starlink is that you are decoupled from any local switch. So, if the power goes out and you have a generator, you can still be online.
As far as service, I would expect absolutely no customer support. They definitely are not going to come out to troubleshoot for you. Even their online support system tries to respond to you with what appears to be a horribly trained GenAI based ChatBot. If you are determined enough to argue with it long enough, you can get a support ticket filed that will be answered by a customer support rep, but last time I had a basic billing question it took several days to get a response.
Overall Starlink has been an absolute game changer for us. However, if you are not comfortable setting it up and troubleshooting on your own, it may not be the best option. If you are able to couple Starlink with someone local that you could hire to help you setup and troubleshoot when necessary, that might be the best of both worlds.
Another benefit you’ll have with Starlink is that you are decoupled from any local switch. So, if the power goes out and you have a generator, you can still be online.