06-24-2022, 12:14 PM
From the Department of Small Miracles
I just got off of a phone call with Rocky, a CTL employee of out Salt Lake City who's been with the phone company for a lonnnng time, through US West to Qwest to CTL. HE CALLED ME!!!!! (I miraculously got connected with a terrific person yesterday in the chat window (Karmela), and after explaining it all, she escalated my / our problems, delays, and frustrations.) Indeed, Rocky works in the Executive Escalation Department, and he said that stuff has to be bad to reach him. Things he shared:
1) EVERYONE'S line should have been fixed when the technician came out yesterday
2) He's going to see about getting someone out here ASAP, although he said he couldn't promise any dates at this point. But when he knows he'll call. (He actually made a really great joke. I told him I may be out of cell signal, and he said he'd leave a message on my home phone! We both laughed with gusto at that one!)
3) He had held hope that things would get better at CTL following some of the horrible changes after CTL took over from Qwest, but all of the outsourcing / offshoring has just totally ruined everything. He forwards complaints and his experiences on the front line up the chain, but it just goes into the abyss
4) His birthday gift to himself in October will be to make it his last day there with a Good Riddance
All of this to maximize profits... I am so over the heartlessness of too many corporations. This one is desperately aspiring to be the Poster Child for Meanspiritedness. It just doesn't have to be done this way.
And all of this on AN EVEN DARKER DAY in our crumbling country.
I just got off of a phone call with Rocky, a CTL employee of out Salt Lake City who's been with the phone company for a lonnnng time, through US West to Qwest to CTL. HE CALLED ME!!!!! (I miraculously got connected with a terrific person yesterday in the chat window (Karmela), and after explaining it all, she escalated my / our problems, delays, and frustrations.) Indeed, Rocky works in the Executive Escalation Department, and he said that stuff has to be bad to reach him. Things he shared:
1) EVERYONE'S line should have been fixed when the technician came out yesterday
2) He's going to see about getting someone out here ASAP, although he said he couldn't promise any dates at this point. But when he knows he'll call. (He actually made a really great joke. I told him I may be out of cell signal, and he said he'd leave a message on my home phone! We both laughed with gusto at that one!)
3) He had held hope that things would get better at CTL following some of the horrible changes after CTL took over from Qwest, but all of the outsourcing / offshoring has just totally ruined everything. He forwards complaints and his experiences on the front line up the chain, but it just goes into the abyss
4) His birthday gift to himself in October will be to make it his last day there with a Good Riddance
All of this to maximize profits... I am so over the heartlessness of too many corporations. This one is desperately aspiring to be the Poster Child for Meanspiritedness. It just doesn't have to be done this way.
And all of this on AN EVEN DARKER DAY in our crumbling country.
